We are Awaken
Awaken Learning Ltd is a UK based e-learning and compliance software company, with offices in the UK and the Netherlands. We focus on Health & Safety, Legal & Statutory Compliance and Learning & Development solutions.
We offer high quality products that are engaging and effective and trusted to be reliable and secure. Since 2004, we have built platforms and products for a variety of clients including leading global financial institutions, government agencies, higher education institutes and a wealth of private sector organisations.
Over the years we have built a reputation in the market for delivering bespoke client solutions powered by our integrity, user-friendly interfaces and outstanding customer service.
We have a global market reach, with clients in 35 countries. We operate on a large scale, with 85,000 daily users. We deliver success with 84.5% average compliance.
We have a client retention rate of 98% and our business is growing by an average 20% a year, with new markets and opportunities opening each year.
Our team brings a vast array of experience in the industry, plus superb technical skills, dedicated project management, exceptional customer service and a proven track record in successfully managing complex client roll-outs.
Client Support / Customer Service
Awaken has a unique focus on customer satisfaction and we provide unparalleled customer service.
Our experienced Project Management team will prepare a customised plan, our expert Software Developers will configure the system specifically to your requirements and a Client Relationship Manager will be appointed to look after all of your future needs.
We provide, at no additional cost, unlimited training and support to all of our Client’s appointed Application Managers. This not only covers the crucial roll-out phase, but unlimited assistance for the life of the contract to provide in-depth knowledge and to answer any questions raised by day-to-day use of the system.
Customers can make support calls by phone, email or directly from the system and support is available on extended UK business hours 8:30 to 18.30 Monday to Friday. (excluding UK Bank Holidays).
We genuinely encourage feedback, opinion and ideas – it helps us continually innovate and develop the best possible products for our clients – that’s why 98% of customers stay with us.