We are proud of the calibre of our international client base as testament to our technical expertise and to the effectiveness, reliability and security of our software and services.
Our solutions meet the highest industry standards and enable our clients to improve their compliance and corporate governance, and to achieve internationally recognised certifications such as OHSA18001.
We have truly flexible relationships, ranging from standard online access to full integration with complex ITS.
Awaken has a unique focus on customer satisfaction and we provide unparalleled customer service.
Our experienced Project Management team will prepare a customised plan, our expert Software Developers will configure the system specifically to your requirements and a Client Relationship Manager will be appointed to look after all of your future needs.
We provide, at no additional cost, unlimited training and support to all of our Client’s appointed Application Managers. This not only covers the crucial roll-out phase, but unlimited assistance for the life of the contract to provide in-depth knowledge and to answer any questions raised by day-to-day use of the system.
Customers can make support calls by phone, email or directly from the system and support is available on extended UK business hours 8:30 to 18.30 Monday to Friday. (excluding UK Bank Holidays)
We genuinely encourage feedback, opinion and ideas – it helps us continually innovate and develop the best possible products for our clients – that’s why 98% of customers stay with us.
Our core solutions meet the challenges and flexibility required by global Financial and Legal institutions. Our innovative approach means we have also developed new features and tools designed for the diverse structure of multi-sites and dynamic environments for clients in the Insurance, Facilities Management and Retail markets.
In partnership with some of the UK most dynamic Universities, we have developed flexible solutions for the distinctive HE industry. We have created many risk control features and modules specific to the sector, from student licensing, to incident reporting compatible to HESA requirements.
We understand the unique challenges of both national and local government agencies. We have worked with various Authorities and Departments to provide fully integrated solutions, with specific presentation and style requirements and to bespoke workflow restrictions.
We are an approved supplier in the UK government G-Cloud programme (a preferred supplier initiative for the procurement of Cloud based IT services, for public-sector bodies) due to our quality, price competitiveness and service offering.